How to connect

No more limits - get connected from any device, anywhere!

Cloud One users can access SAP Business One without limits, 24/7, 365 days a year, in their offices, at home, or on the way.

Cloud One is powerd by Citrix virtualization platform, a powerful and reliable technology which allows users to access the SAP Business One application from any device that can be connected to the Internet.

Only Internet access is required to connect with SAP Business One provided by Cloud One. You can connect via wi-fi, mobile or wire connection.

You can connect with Cloud One from various devices and operating systems:

  • Windows
  • Windows Mobile
  • Apple Mac OS
  • Apple iOS
  • Android
  • Linux
  • Blackberry
  • Chrome

To establish a connection with Cloud One, you will have to download and install Citrix receiver, small plug-in in to your Internet browser. In case that you already have Citrix receiver on your device, you are ready to connect.

To download Citrix receiver, go to Citrix download page  and follow the instruction for installation.

Should you witness any issue while opening SAP Business One application - please check if the ports  80, 443, 1494 and 2598 are not blocked in your network.
 
If you open SAP Business One application using Google Chrome Internet  browser - please check the recommended settings: http://support.citrix.com/article/CTX136578  
 
If you open SAP Business One application using Firefox Internet browser - please check the recommended settings: http://support.citrix.com/article/CTX139728

Microsoft Internet Explorer 11 - Citrix Known Issues: http://support.citrix.com/article/CTX139939

Users Prompted to Download, Run, Open Launch.ica File, Instead of Launching Connection: http://support.citrix.com/article/CTX804493

If there is an alert concerning Comodo certificate trustworthiness shown on your screen, you should manually import a certificate into your local certificate store (trusted or intermediate CA). You can download certificate from site https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/969/108/root-comodo-rsa-certification-authority-sha-20 (you can find the certificate at the very bottom).

In case you still see the alert on your screen, please import this certificate: https://support.comodo.com/index.php?/Knowledgebase/Article/View/970
https://support.comodo.com/index.php?/Knowledgebase/Article/View/966/0/intermediate-1-sha-2-comodo-rsa-certification-authority
 (again at the very bottom)

How to restore the access to the local folders using Citrix
 

Login to the Cloud

 

Related links

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References

  • KISTENPFENNIG AG

    KISTENPFENNIG AG KISTENPFENNIG AG is a service provider of industrial MRO spare parts, Personal Protection Equipment and Hand Tools in Germany, Luxembourg and Romania. SAP Business One helps the company to manage business in the romanian branch office.
  • Nakhodka Seafood s.r.o.

    Nakhodka Seafood s.r.o. Nakhodka Seafood s.r.o. is a trading company which specialize on frozen fish products. It is a subsidiary company of PJSC NBAMR (Nakhodka Active Marine Fishery Base) in Europe.

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